ABCtech #30 05JAN15 Listen Up

ABCtech #30 05JAN15 Listen Up

I’m a huge supporter of the emerging role of “data analytics” particularly among knowledge-based professionals and the associated practice of evidence-based decision making. But analytics won’t work if the data – the evidence, is weak. Key is the gathering of evidence during diagnosis – when “listening” counts.- Esir Pretne

Listening hasn’t escaped our Canadian medical schools that are now assessing relational skills when screening applicants. See also  HERE  The preceding study from the UK and  today’s article from the US  make the case for improved relational skills – namely “listening”, for busy health practitioners.

Could the same argument apply to entrepreneurs, as small business practioners? When we completed our year-long review of “Why small technology businesses fail to survive and grow” the conclusion was the same, they were lacking in “relational skills”, skills essential for managing customers, staff, suppliers. Such skills are also relevant for managing innovation, and adapting to an ever-changing business environment.

Are relational skills a priority for small business incubators and start-up programs? Are they relevant for small business consultants and angel investors?  Have the humanities been overlooked when preparing professional practitioners in engineering and business? Relational skills are central to creative economies, featuring a convergence of arts and technology, science and culture. Too busy to care? Maybe “listening-up” is the Rx.

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